Terms & Conditions & Privacy Policy

Commercial and Residential

These terms and conditions of trading are applicable for Conservatory Cleaning Services.

All goods and services shall remain the property of Conservatory Cleaning Services until paid for in full.

We will endeavour to clean all windows, but if we deem any window/s to be inaccessible or unsafe to clean, we will not clean them.

Our pure water systems work in all weathers, therefore weather conditions are not an acceptable reason for postponing our services. We can clean your home/premises in all conditions without affecting quality, including rain and temperatures down to minus 12 degrees and below, but excluding electrical storms.

We do not accept liability for damage caused by decorative or structural defects, or conditions at your property/premises, such as, but not limited to, ill-fitting windows, doors, fascias, guttering, window/conservatory trims, unsecured windows and doors, leaking seals, decorative bars stuck on glass, rotting frames, open trickle vents, etc.

Should we be unable to access any part of your property/premises due to locked gates etc, we will only clean the accessible areas, such as front or side/s. this will typically be charged at 75% of the total clean cost. We will be unable to return to clean the restricted area until the next scheduled clean. To avoid this, please ensure safe access is available. If you prefer keeping your gate locked or access is available through a garage, as licensed key holders, h2o can hold a key and access codes in complete safety. We will only find a safe method of climbing over locked gates and walls if you have given prior consent. If you would like h2o to hold a key or give us permission to climb over your gate/wall, please contact us.

Due to insurance liabilities, we will be unable to move obstacles such as but not exclusive to: flowerpots and garden furniture. If these or any other item we deem to restrict access to an area of your property/premises, we will be unable to clean it.

Full payment must receive payment within 15 days (commercial) and 7 days (residential) of the invoice date (unless otherwise stated). If you fail to do this, your account and services may automatically be suspended (h2o reserve the right to overrule this) until such time as the arrears have been settled.

For late payments, we will charge interest at 2.5% a month while the account remains unpaid. We require you to pay our expenses and legal costs incurred in obtaining payment on an indemnity basis. We reserve the right to charge you £5 for letters, £10 for legal notices, £20 for returned payments, and any third-party costs involved in tracing you, returned cheques, debt collection and legal action. We also reserve the right to pass unpaid accounts to a debt collector/solicitor for recovery/legal action, to whom we may assign the debt and all rights without restriction.

Should you dispute an outstanding invoice and claim to have made payment, the onus is on you to prove payment has arrived and been cleared. We cannot accept any liability for cheques that, postal orders or cash that has been lost in the post. We strongly advise against sending cash in the post.  

Achieving optimum cleaning results may require a few cleans. For example, detergent residues from previous traditional window cleaning methods may initially cause slight spotting. Leaching can also occur from trickle vents and beading, however, this will cease once the dirt is removed fully from the frame areas.
If you wish to postpone our services you must provide at least 72 hours’ notice before the next scheduled date. Failure to do so will result in a 50% charge.

Residential Only

A one-off/first-time clean is typically twice the cost of a repeat clean.  If you become a regular customer of Conservatory Cleaning Services, we will discount this cost by 50% (not applicable to customers who have postponed and re-established our services). However, should you cancel our service before we have performed 4 repeat cleans (on 6 or 12-weekly rounds), we will charge you the previously discounted 50%.

We are happy to send you a schedule of works. However, these are a guide to when we are due in your area, and we cannot be held to a specific date. With such factors as public holidays, bad weather, etc, it is impossible to give an exact date.

We accept no liability for decorative bars coming loose or falling from the exterior of the glass, if these bars are correctly installed, our brushes will not damage them in any way. Should they become loose or fall, this is due to the adhesive not bonding correctly with the glass and coming into contact with dust and rain.

Privacy Statement

What we collect

We may collect the following information:

• name and name of company
• contact information including email address and telephone number
• demographic information such as post code, town, county
• other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.
To display in our online business directory
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
We may occasionally contact you by email, phone, fax or mail to offer you special offers, upgrade options and enhanced listings

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure if you no longer want your details made publicly available we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website contains links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website.

Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your company or personal information

You may choose to restrict the collection or use of your company or personal information in the following ways:

whenever you are asked to fill in a form on the website, look for the box that indicates you agree to our terms and privacy policy, if not, do not submit the form

If you have previously agreed to us using your personal or company information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@conservatory-cleaning-services.co.uk

We may occasionally pass on your company or personal information to third parties and also if required by law. We will not use your company or personal information to send you promotional information about third parties unless you expressly allow us to do this.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to

Conservatory Cleaning Services
27 Woodyett Park
Busby
glasgow
G76 8SJ

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

These terms and conditions are under construction and can be altered by us at any time 1st February 2008